Frequently Asked questions
Platinum Cleaning Group NSW - Frequently Asked Questions
What types of cleaning services do you offer?
We offer a wide range of cleaning services including residential, commercial, and specialty cleaning. Our services cover everything from carpet cleaning and window washing to pest control and emergency water damage restoration.
Do you provide cleaning services after business hours?
Yes, we offer cleaning services 24/7 to ensure minimal disruption to your business operations. Our team can schedule cleaning during after-hours or weekends, depending on your preferences and business needs.
Are your cleaning methods safe for the environment?
Absolutely. We prioritize the use of environmentally friendly cleaning products and methods that are not only effective but also safe for the environment and the occupants of your premises.
How do I get a quote for your cleaning services?
You can easily request a free quote by contacting us through our website, by phone, or via email. We will discuss your specific cleaning needs and provide a detailed estimate based on the scope of services required.
How do you handle high reach and difficult access areas?
We use specialized equipment and trained professionals to safely clean high reach and difficult access areas. Safety protocols are strictly followed to ensure that all tasks are performed safely and effectively.
What should I do to prepare for a scheduled cleaning service?
We recommend clearing any personal items or sensitive documents from the areas to be cleaned. If there are specific instructions or areas that require special attention, please inform us in advance.
What is your policy on customer satisfaction?
Customer satisfaction is paramount to us. We follow up with our clients post-service to ensure satisfaction and address any concerns. If you’re not satisfied with any aspect of our cleaning, we commit to resolving the issues as quickly as possible.
Do you offer any guarantees on your cleaning services?
Yes, we offer a satisfaction guarantee. If you are not completely satisfied with our cleaning services, please contact us within 24 hours, and we will make the necessary adjustments at no extra cost to you.
How do you ensure the quality and consistency of your services?
Our quality control process includes regular inspections and team training sessions to ensure that all cleaning services meet our high standards. We also use feedback from clients to continuously improve our services.
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Trust our decades of expertise to deliver the cleaning standards your business requires to thrive now and in the future.
